FAQ
Frequently Asked Questions
Booking & Payments
Do I save money by booking here? +
Yes! Booking directly through our website guarantees you the lowest price—no extra platform fees.
What are your payment terms? +
50% is due at booking; the balance is due one month before check-in. For reservations made within 30 days of arrival, the full amount is due at booking.
Are there additional fees (cleaning, taxes, etc.)? +
Yes. When you enter your dates, you’ll see a detailed breakdown including cleaning fees, state & county taxes, and a damage waiver fee.
Do you require a damage deposit or waiver? +
Yes. A small damage waiver fee is included in your booking for protection during your stay.
Do you offer any discounts? +
- 10% off for repeat guests (stays of 6 nights or less – request code).
- 15% off for stays of 7 nights or more (automatically applied).
What is your cancellation policy? +
- More than 30 days before check-in: 100% refund
- 7–30 days before check-in: 50% refund
- Within 7 days of check-in: Non-refundable
Amenities
Do you provide baby and kid-friendly items? +
We make family travel easy with: Pack ’n Play (with sheets & bassinet), high chair, baby gate, step stool, outlet covers, noise machine, kids’ dishware and utensils, audio baby monitor, toys, books, and a bathtub.
Do you provide bathroom essentials? +
Yes—shampoo, conditioner, body wash, cotton swabs & rounds, and a hairdryer.
Are pantry staples provided? +
A starter supply: extra virgin olive oil, basic spices, coffee (K-cups & grounds), tea, sugar, and half & half.
Is firewood provided for the firepit? +
No. The nearby Kroger and convenience store sell firewood. You’re welcome to use any leftovers from prior guests.
Is the backyard fenced? +
No—it’s open and includes a small creek at the back. Please keep an eye on children while exploring.
Do you use scented cleaning products? +
No. We use fragrance-free detergents and dryer sheets to keep the home fresh and allergy-friendly.
Check-In & Check-Out
What time is check-in and check-out? +
Check-in: 4:00 PM · Check-out: 11:00 AM.
Can I request early check-in or late check-out? +
We do our best! Availability depends on the cleaning schedule. Message us the day before and we’ll let you know what’s possible.
How does check-in work? +
Self check-in via smart lock. Your unique code and welcome guide are emailed shortly after booking.
Property Rules & Policies
Is smoking and vaping allowed? +
Smoking and vaping are not permitted indoors. If you smoke outside, please close doors/windows and dispose of butts responsibly. Evidence of indoor smoking will incur additional cleaning fees.
Are pets allowed? +
Sorry, no pets—this helps keep the home clean and allergen-friendly for all guests.
What are the quiet hours? +
10 PM–8 AM, out of respect for our lovely neighbors and the basement tenant.
How many guests are allowed? +
Up to 6 guests may stay. If you’d like a few extra daytime visitors, please contact us first—written approval is required.
Basement Apartment & Shared Spaces
Is there a tenant on the property? +
Yes. The basement level is a separate, private apartment with a full-time tenant. Guests have exclusive access to the main house and yard, while the tenant uses a separate entrance and parks in the garage.
You may occasionally see her coming or going in the driveway, but she’s quiet, respectful, and values your privacy.
You may occasionally see her coming or going in the driveway, but she’s quiet, respectful, and values your privacy.
What spaces are shared? +
The only shared space is the laundry area in the garage. You can use it anytime during your stay — just keep in mind the tenant may also do laundry occasionally. You can lock the interior deadbolt for full privacy and security inside the home.
Parking
Is parking available? +
Yes—free driveway parking for up to three cars, plus free street parking for two vehicles. Boats, RVs, and trailers aren’t permitted.
Safety & Security
Are safety devices installed? +
Yes—smoke and carbon monoxide detectors throughout the home, and fire extinguishers on every level.
Are there security cameras? +
Yes—exterior cameras at the front and side doors for your safety. There are no cameras inside the home.
Special Requests
Can I host a party, event, or photoshoot? +
Parties, events, and commercial photo/video shoots aren’t permitted without prior written approval.
Can I decorate the home? +
Yes—please avoid glitter and confetti, and take care to prevent damage. Fees may apply for any damage caused by decorations.
Can deliveries arrive before check-in? +
Please contact us with your plans—we’re happy to coordinate when possible.